At this program's conclusion, participants should be able to:

• Identify the characteristics of an exceptional trainer.
• Explain how adults differ from children in the way they learn.
• Understand and identify different behavioral styles and adapt training as necessary.  Participants will demonstrate their understanding of new material through completion of case studies.
• Explain what a solid training program looks like.
• Describe a needs analysis and why it is a necessary step in any training program.
• Explain various methods for making lecture-based programs active.
• Develop strategies for handling hecklers, bullies, and other disruptive participants.
• Point out the highlights and pitfalls of various visual aid options and classroom seating arrangements.
• Present information in a clear, concise, engaging manner.  Participants will demonstrate successful understanding of key concepts  during a practice presentation.